Camper & Nicholsons Marinas has chosen HavenStar, the leading marina management system, to support its international management services division as it embarks on a world-wide expansion programme. The agreement follows installation of HavenStar at Camper & Nicholsons’ Port Louis Marina in Grenada and Yas Marina in Abu Dhabi.
One of the world’s oldest and most prestigious yachting business names, Camper & Nicholsons has specialised in marina investments and waterfront development for over 40 years. Destinations of choice for the discerning owner and captain, the company’s marinas are situated in some of the most beautiful yachting locations around the world, and provide the highest levels of quality, yacht care, facilities and customer service. The company also offers a range of services to enable clients to develop, operate and market marinas and waterfronts of their own.
“With a new development, for example, Camper & Nicholsons Marinas can cover any aspect of the entire project life cycle, from initial master planning and design, infrastructure works and commissioning, through installation to launch and we will manage the entire operation on behalf of owners,” explains James Beaver, Chief Operating Officer for Camper & Nicholsons Marinas. “For existing facilities, the company can carry out an operational audit to identify areas in need of improvement and then put resulting recommendations into practice. We work to the highest operational standards and we are looking to HavenStar to help us support our marina teams and owners as we continue to expand.”
In addition to Port Louis and Yas, HavenStar will be installed at other Camper & Nicholsons Marinas’ locations: Cesme Marina in Turkey and Grand Harbour Marina in Malta.
HavenStar is an enterprise solution ideally suited for managing multiple sites in different geographical locations, offering full multicurrency transaction processing and reporting, and able to link with a wide range of accounting systems. The system is also fully integrated with the leading pedestal brands including Ampy MainsTalk, Plus Marine and Rolec.
Camper & Nicholsons Marinas will also be making extensive use of HavenStar’s mobile solution, Dockside Manager, which connects directly over-the-air (3G, Wi-Fi, etc) and works on a wide variety of tablets and smartphones. Dockside Manager enables marina managers and site personnel to manage customer details, organise occupancy, take meter readings, visitor payments and even arrive and depart boats, all in real-time.
HavenStar provides access and exposure to all the critical data needed for on-site management and centralised sales and marketing. But the key and unique benefits are derived from HavenStar’s two way synchronisation with Microsoft Dynamics CRM 2011 Online. This enables Camper & Nicholsons Marinas to work interactively and simultaneously in both HavenStar and Microsoft’s cloud-based customer relationship management system. Whilst HavenStar takes care of all operational requirements, CRM provides the marketing tools necessary to help grow the business and also offer a more personalised service to customers.
Real-time synchronisation means that Camper & Nicholsons Marinas are able to ‘see’ changes at the marinas as they happen. By using CRM’s individually customisable dashboards, head office can continuously monitor business data, accurately report on efficiency and follow trends at any marina under their management at any time.
Commenting on the new partnership agreement, Dylan Evans, Finance Director for Star Computers commented: “Havenstar provides a comprehensive framework with which Camper & Nicholsons Marinas can quickly get up and running at any marina they take on, anywhere in the world. We are delighted that Camper & Nicholsons Marinas has chosen HavenStar as its preferred marina management software, and we look forward to working with the company’s staff and management to realise its plans for continued international expansion.”