L.L.Bean is a values-based organization that cares about our employees’ careers and lives as much as we care about satisfying our customers. It’s a strategy that has worked since our founding 100 years ago in 1912 by Leon Leonwood Bean. We’ve grown from a small mailing list into a worldwide multi-channel business with retail locations throughout the United States.

The L.L.Bean Retail Store in Tyson’s Corner, VA is looking for a Store Manager who will be responsible for driving business results, developing talent and ensuring delivery of the legendary L.L.Bean customer experience. The successful candidate will communicate and drive Retail strategic initiatives as well as be accountable for profit and loss performance. They will promote the company’s core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Responsibilities:

Store Sales Volume: > $15 Million

Job Tasks:

Drives business results in assigned store:

• Sets clear direction and communicates consistent priorities.
• Inspires and guides team(s) to reach goals and achieve objectives.
• Leverages and assigns resources (payroll, expenses, people) to meet goals.
• Creates a disciplined culture focused on excellence in execution.
• Ensures adherence to all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety.
• Ensures asset protection and supply control contributing to profit and loss management.
• Takes personal accountability for individual results and team decisions.

Develops talent in assigned store:

• Sets high standards and clear accountability.
• Develops team to deliver legendary customer service in support of L.L. Bean’s Golden Rule and Guarantee.
• Fosters a deep connection between the team and the brand.
• Objectively and accurately assess talent.
• Provides frequent and comprehensive performance feedback (written and verbal).
• Seizes the opportunity to highlight the achievement of others.
• Ensures all leaders address underperformance with urgency and appropriate partnerships.
• Identifies high-potential employees and offers challenging assignments as part of their succession planning and development.

Delivers the L.L. Bean customer experience in assigned store:

• Drives the elevation of GUIDE / Manager On Duty behaviors.
• Holds self and others accountable to L.L. Bean’s Golden Rule and Guarantee.
• Ensures store actively promotes Learn, Try, Buy and Enjoy concept through outdoor discovery school walk-on adventures, clinics and demonstrations.
• Uses customer feedback to influence changes that enhance the customer experience.
• Identifies and influences improvements in visual presentation to maximize profitability and results.
• Holds self and others accountable for visual presentation standards.

Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions. Ensures compliance of front line employees with comprehensive Health and Safety program.

Qualifications:

• Minimum 5+ years experience as a store manager in relevant traffic, volume and unit intensity location
• Demonstrated critical leadership behaviors of being strategic and innovative
• Strong business acumen with the ability to achieve sales and service goals
• Proven leadership skills with the ability to develop and motivate employees
• Established time management and organizational skills
• Established interpersonal, written and verbal communication skills
• Ability to build strong partnerships and work collaboratively to achieve goals
• Ability to balance growth and tradition
• Ability to travel occasionally between stores and outside of state if necessary

Education Level: Assoc Degree or equivalent

Experience Level: 5 to 7 years

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