Receive, investigate and respond to consumer inquires regarding shipments, products and concerns.
Input related phone/internet/fax orders and relative data into computer systems and perform the following duties
to support sales. Essential Duties and Responsibilities include the following. Other duties may be assigned to meet
business needs.

JOB DUTIES

• Communicate with customers by phone and email concerning orders, returns, shipments and products.
• Receive and enter internet, phone and fax orders
• Call customers when necessary to advise of pending shipments delay and/or information necessary to process orders and modify accordingly
• Initiate orders for replacement parts and/or correcting errors (shortages, items shipped, etc.)
• Initiate corrections to customers’ database files
• Handle all customers in a friendly and professional manner
• Work with internal departments to ensure accuracy and timeliness in reporting
• Obtain customer feedback information and report findings on a regular basis

JOB QUALIFICATIONS

Minimum Acceptable Qualifications:

• Good computer skills with Microsoft Word, Excel, and internet correspondence and research. QuickBooks experience desirable
• Must have a high school diploma or GED
• Ability to calculate figures and amounts
• Excellent customer service skills (friendly, courteous and helpful) with minimum of two years’ experience in sales/customer service and/or related education/degree
• Knowledge of archery industry and shooting (desired, but may be pre or post hire)

APPLICATION PROCEDURES

Submit Field Logic Employment application, resume and cover letter to jobopps@fieldlogic.com or deliver/mail to: Field Logic/Attn: HR – 101 Main St. – Superior, WI 54880

Application Deadline: Immediate Opening, Applications/Resumes will be screened upon receipt

**Check the status of all open positions on www.fieldlogicnews.com